We are Mann Travel Limited. ("We", "us" and "our") of 72 South Road, Southall BB1 1RD. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred. ‘Flights’ are the flight flights detailed on your confirmation (including any additions or amendments).
We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the flights that you wish to book before your booking is confirmed. We will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances.
When making your booking, we will arrange for you to enter into contracts with the airline(s) providing the service(s) detailed on your confirmation. We act as agent for those airlines; their terms and conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. They will be available via a link on your email confirmation documentation. All flights which are sold through us are not an offer by us to sell any flight, but an invitation to you to make an offer to the airline(s) concerned. We are free to accept that offer on behalf of those airlines or to reject it.
Your booking becomes binding when we issue a confirmation on behalf of the airline. Please check all details on the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your flights later so you should notify us of any inaccuracies in any documentation on the day that we send it out. It may harm your rights if you don’t.
The airlines supplying your flights make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
You must make full payment for your flights on booking. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 6 below will become payable.
Any taxes or charges imposed by government or airport authorities are payable by you. These are either included in the fare amount or to be paid upon arrival or departure in local currency at the airport of arrival or departure.
We strongly recommend that you are covered by adequate travel insurance for your journey. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues, and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Special requests relating to your flights must be advised to us at the time of booking and confirmed to us in writing. Whilst we will try meet or arrange your reasonable special requests, neither we nor any airline guarantee that they will be fulfilled. If we are able to specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract on our part.
If you or any member of your party has any precise medical problem or disability which may affect your chosen flights, please provide us with full details before we issue our confirmation. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat your booking as cancelled by you when we become aware of these details and cancellation fee will apply as per the terms & conditions.
If you wish to make any changes to your flights after they have been confirmed, including if you wish to cancel all or some of them, you must inform us in writing as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it.
Amendments and cancellations can only be accepted in accordance with the terms and conditions of the airline who will charge the cancellation or amendment charges shown in their terms (which may be as much as 100% of the cost of the flights and will normally increase closer to the date of departure).
We can’t guarantee that changes can be met, although we will do our best to assist. Since we incur costs in cancelling or changing your flights, all such changes and cancellations will be subject also to the charges below. Where we are unable to assist with making a requested change and you do not wish to proceed with the original booking, we will treat this as a cancellation by you and cancellation fee will apply as per the terms & conditions.
After confirmation, any cancellation of any component of your flight will incur a minimum of GBP 60 per person as a cancellation administration fee levied by Mann Travel Ltd, a consolidator fee of GBP 10 plus any cancellation fee imposed by the airlines. Our cancellation fee/Consolidator fee may vary depending upon the airline, time & efforts spent in processing the refund application and may vary and increase up to GBP 150 depending upon the complexity of the ticket.
* Please note cancellation fees must be paid in advance in case of bookings paid through credit card.
If any ticket has been issued that requires a change, for example to a date, a reissue fee will apply, at a fee of GBP 45 per change plus consolidator fee of GBP10 any reissue fee, fare difference, tax difference payable to the airline. If travel has commenced and ticket requires reissue, airlines may charge additional fees and taxes, or local office fees. Mann Travel fee & Supplier charges may vary and increase up to GBP 100 depending upon the complexity of the ticket.
Any request for a refund of a booked airfare is governed by the terms and conditions of the airline from which you have purchased the airfare and is made or not made as determined by the airline. Many fares are non-refundable. Airline charges or cancellation fees may apply to your particular airfare. Where a refund is applicable, the turnaround time from the date of your request for a refund to the date you are provided with your refund may take up to 12 weeks. The airline may take more than 12 weeks in some cases. Mann Travel is not liable for any refund amount if it has been delayed from Airline. Refund will not be provided until refund has been received from supplier/airline.
Most scheduled airlines do not allow changes, and therefore full cancellation charges will usually apply. Most 'no frills' airlines have cancellation charges of 100% from time of booking. Infant tickets are always non-refundable in all circumstances. Domestic tickets and Tickets issued on Low-Cost carriers are non-refundable and non-changeable.
We will inform you as soon as reasonably possible if the airline needs to make a significant change to your confirmed flights or to cancel them. We will also liaise between you and the airline in relation to any alternative arrangements offered by them but we will have no further liability to you.
Airfares quoted are subject to change, withdrawal or alteration by airlines without notice, prior to the final ticketing process being completed.
In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm the aircraft type and flight timings which will be used in connection with your flight. The flight timings and types of aircraft shown on our website, and detailed on your confirmation are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs.
Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change to other flights without paying our normal charges except where specified in these conditions.
Under the Denied Boarding Regulation (EU 261/2004), if you have been denied boarding, your flight has been cancelled or it has been significantly delayed, it is the airline’s duty to look after you. This means providing food, drinks, and some communications. If you are delayed overnight, this also means a hotel and travel to and from it. Full details of these rights will be publicised at EU airports and will also be available from airlines. We have no liability to you in these circumstances whatsoever and your claim for this assistance and any compensation must be made directly to the airline. Liability of an airline under EU 261/2004 will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment.
The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any other expenses or losses you may incur as a result of any change or cancellation.
We recommend that you confirm your flight with the local airline office at least 72 hours prior to departure. Failure to reconfirm may result in the cancellation of some reservations.
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the service(s) in question could not avoid even if all reasonable measures had been taken. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances.
Because the contract for flights is between you and the airline, any queries or concerns should be addressed to them. Any complaints must be reported to the airline or their agent immediately. If you have a complaint about the booking services we have provided contact us at firstname.lastname@example.org. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 10 days of the end of your flights, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and could affect your rights under our agreement.
Your contract for flights is with the airline and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the flight arrangements, in flight services or luggage transportation and handling. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. We are not liable for the cancellation of any services, or bankruptcy by third company providers, including all airlines.
Limitations and exclusions of responsibility
In these terms and conditions, our responsibilities are limited, and our duty to pay compensation is limited and excluded as follows:-
We will not be responsible, make a price reduction or pay you compensation for any lack of conformity, injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of your flights and which were unforeseeable or unavoidable; or
(c) Unavoidable and extraordinary circumstances as set out in clause 8. We will not be responsible, make a price reduction or pay compensation:-
a) for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you.
b) for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your flights prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business.
Any price reduction or compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):-
(a) whether or not you have followed the complaints and notifications procedure as described in these conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
(b) the extent to which ours or our employees’ or suppliers’ negligence affected the flights overall.
(c) deduction that we must make to take account of any money which you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question.
(Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.)
It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Entry Requirements to the USA ESTA (Electronic System for Travel Authorization) Guidelines: The Government of the United States of America has announced new and more detailed immigration and entry procedures for all travellers who are not citizens of the USA or Canada. If you are eligible, you can apply for and obtain approval under the Visa Waiver Program; or if you are not eligible for the Visa Waiver Program, you must apply for and obtain a visa as per the usual USA visa process. If you wish to travel under the Visa Waiver Program, you must "pre-register" your intention to enter the USA at least 72 hours prior to your scheduled departure. If you do not obtain approval to travel by one of the above mechanisms, you will not be able to board your flight to the USA. Please visit USA ESTA for more information.
In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm
A frequent flyer program (FFP) is a loyalty program offered by an airline. Points earned under FFPs may be based on the class of fare, distance flew on that airline or its partners, or the amount paid. Mann Travel will only add your membership number to the booking (only if asked and provided by you) but Mann travel is not responsible for Frequent Flyer redemption or if airlines provide any credit for your booking. All these matters need to address directly to Airlines.
For International Travel: We advise you to reach airport 3 hours prior to departure. Airlines close the check-in counter 1 hour before the flight departure time.
Please check and confirm the baggage allowance on your booked fare, before ticket confirmation. Baggage allowance varies from airline to airline and sector. Charges will be applicable for additional baggage. And the number of baggage pieces varies from airline to airline. Please call the applicable airline for more assistance on baggage information.
This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with under the European Commission’s Online Dispute Resolution Platform which can be accessed using the following link: http://ec.europa.eu/odr or by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.